I’m sure you’ve used chat when you’re talking to your website host or your bank, but have you thought about using it for your own business? Having live chat on your site can increase your conversion rates by 50% because of instant communications. When a customer is on your site they’re interested in you or your company. When you can engage with them instantly you have a better chance getting their business.
We have tested a great number of chat systems and the one we prefer is called Snap Engage. Most of these live chat plug-ins offer amazing features, such as Chat Anywhere. Chat Anywhere is this cool feature that does mobile chat from your mobile phone via Google Talk and Skype. That way when you’re out and about you can still communicate with your potential clients and leads.
The bottom line is, by not having chat for your business website or E-commerce site you are losing leads by the day. We did a study on a few of our e-commerce clients. They were having a high bounce rates because a customer were coming to their sites and leaving without buying any products. After installing live chat systems on their sites, they noticed that their bounce rates went down and their closing ratios went up. You have a precious few minutes to help your customers when they are online. If you miss out on that opportunity they may be gone forever and buying from your competition. Don’t miss out and install a chat system today!
If you need help installing it on your site leave a comment below.
- Troy Glancy